house insurance ombudsman

we got a positive decision from the financial ombudsman.?

ok my mum and dad bought a house a few years ago, were sold a life policy by an independent person acting and got a policy from standard life. the person who sold them it filled in part of the form and gave my mum lots of wrong information, my dad died suddenly and the insurance company didnt pay out, now we went to the financial omudsman who has gave us a positive decision saying in his final decision that my mum acted neglegently but not fraudulantely and that the insurance company should pay them the amount of money they should have achieved with the premium that they paid, proportionately, now i know this decision is legally binding and dont want any advice on anything else just wondering if anyone knows what proportionatley means and he also said she has to get 8% interest for every year since the claim was submitted. my dads life policy was 50pounds a month and was for 43000 any information on this would be gratefully received.

It means “in proportion” ..

I assume the judgment failed to state any final figure – in which case you now have another battle on your hands, since the Insurance Company will do their own calculations (“in proportion”) and you will have the task of trying to work out where they got their figures from ..

Since the decision states “mum acted negligently but not fraudulently” it would seem that Dad had some terminal illness (or life threatening condition) that the Insurance Co. was unaware of = and they would never have ‘written’ the Policy in the first place, if they had known ?

If that is the case, then the calculation will be based on the maximum cover that COULD have been obtained for some-one in your Dad’s condition (at that time), for a £50 a month premium .. plainly this may be open to some debate ..